FAQs Post Closure

1. Is there anything further I need to do?
   
   • No Further action is required on your part. If your account has a remaining balance, a cashier's check will be mailed to the address we have on file.
2. What if my cashier's check for the remaining balance is lost or I need to update my address?
   • If you need to update your address or if your cashier's check is lost, please contact our support team immediately to request a reissue.
3. What will happen to my scheduled direct deposit or automatic payments?
   • Direct Deposits: Any funds directed to you Viva First account will be returned to the originating party.
   • Automatic Payments: Payments scheduled to be withdrawn from your Viva First account or card will not be processed.
4. How can I access my statements?
   • If you did not download your statements prior to the closure date, please contact our support team for assistance.
5. Will I still be able to use my Viva First card?
   • No, after the closure date, your Viva First card will no longer be active. Please ensure you have alternative payment methods in place.
6. What if I need support after the closure?
   • For further assistance, please contact us at banksupport@spur.com or call 1-(888) 638-7228.